Lots of different business philosophies out there. When we bought the fabrication business – we had to adapt to a whole new operation philosophy – thinking about warehousing (raw materials and finished goods), cross-docking, just-in-time ordering versus maintaining inventory, deciding on what to do inhouse versus contract out, dealing with production scheduling, using companies like Grainger for MRO supplies etc. We had an associated cabinet shop that we might add to the bidding process – should the customer be looking for something special – but we’d mostly install kitchens/baths that were customer purchased from local showrooms. On other jobs we might be contract on the basis of furnish, deliver, install and test – or even be asked to provide design services. They might be subject to sales tax – but not our markup. On many remodeling and plumbing jobs – we’d ask the customer to purchase major items and we’d supply all the incidentals needed to complete the job. We had somewhat different philosophies across our different businesses and locales. If you’re already a Pro Xtra member, I’m curious to hear about how well it’s worked out for you. I signed up for a business account at a popular online retailer, on the premise of “business pricing,” but I have yet to save anything outside of the sign-up bonus.įor me, Home Depot’s Pro Xtra program has provided consistent benefits, and I expect this to continue.Ĭlick the link below if you want to learn more. I signed up for a different home center’s rewards program, and it does nothing for me. If you’re a pro or business user, why wouldn’t you sign up? As far as I am aware, there haven’t been any downsides, only benefits. It seems that The Home Depot has a Pro-dedicated customer service. I have had very mixed customer service experiences over the past few years, but not from The Home Depot – their Pro customer service has been consistently fantastic. The time before that, I also did not have to wait long, and I distinctly remember being impressed with the speed at which my order issue had been resolved. The last time I called Home Depot’s Pro customer service line, I did not have to wait, and they handled my request for a price adjustment speedily. When you call this number, 1-86, Option 1 is for Home Depot Pro orders, Option 2 is for Pro Xtra account inquiries, and I believe you are transferred to general customer service if you don’t select either option. There are also less obvious perks.ĭid you know that Home Depot has a pro-specific customer service phone number? Pro Xtra Customer ServiceĪs a Pro Xtra member, my online experience is completely different than otherwise, with the dashboard’s “recent purchases” view often saving me a couple of clicks. I have also been receiving automatic electronic receipts for my in-store purchases since 2017, with my email address tied to my Pro Xtra-registered credit card. I of course like saving money with coupons, but this feature saves me time. My dashboard includes my online orders, as well as my in-store purchases made with registered credit cards, and this has been very helpful to me. Prior bonus promos have included $10 off $100+ and 10% off paints, stains, and primers. More perks would be unlocked at higher spending tiers.Įven though I don’t climb high on the rewards ladder, bonus Pro Xtra offers save me money, such a recent $15 off $150+ coupon I plan to use. For me, spending at least $2500 in 2022 would unlock the option for $25 Pro Xtra dollars or $50 towards tool rental. There are tiered Perks promotions, where you unlock different rewards depending on how much you spend. Here are the features that I have been taking advantage of: Money-Saving OffersĪs a Pro Xtra member, I occasionally receive special coupons and discounts. Or at the least, I would encourage you to consider if the same might be true for you. I very much recommend the Pro Xtra program. But, I did sign up, and I remained enrolled in the Pro Xtra program.
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